Frequently Asked Questions

Chiropractic

Will the chiropractor give me a spinal adjustment on the first visit?
Generally YES! This all depends on examination findings and the patient’s preference. We strive to make your treatment as comfortable and effective as possible, and this is why we offer many different adjusting styles (hands-on and activator gentle technique), along with acupuncture and modalities (cold laser, therapeutic ultrasound, electrotherapy). Each option will be explained to you and you are under no obligation to have certain techniques performed if you are not comfortable with them.
Is chiropractic care covered by OHIP?
Chiropractic services are not covered under OHIP. However many extended health plans do cover chiropractic services – please confirm your extended health coverage and requirements if unsure.
What is the “cracking” noise I hear during an adjustment?
When a chiropractor adjusts or physically moves a vertebrae (bone), a pressure difference is created within the synovial joint. Gases released cause an audible sound to be heard. The bones themselves are not breaking or cracking!
Will I need X-rays?
In most cases no! The guidelines for x-rays are extremely strict in Ontario and we adhere to these to limit your exposure to x-ray radiation. If x-rays are warranted you will be referred to your medical doctor or x-ray facility such that OHIP will cover the cost.
Do chiropractors do massage therapy?
No. At our facility the chiropractor will usually provide some soft tissue work on tight muscles but we do not replace registered massage therapists. Chiropractic care works very well with massage therapy, among other therapies.
Does chiropractic care hurt?
Yes and no. There may be some discomfort during and/or after a treatment (usually only the first treatment or two). Every patient is different but in some cases the body will “fight” against the treatment and it will take a few sessions for the body to get used to the restored motion or joint position.
Do I need a prescription or a referral from my medical doctor in order to see a chiropractor?
No! And since chiropractic is a drug-less practice, we do not prescribe either. Every Ontario resident is entitled to chiropractic care without a medical prescription. In very rare cases a medical doctor referral note is required for extended health plans to be covered for chiropractic treatments – please confirm your coverage if you are not sure. We also carry custom made orthotics and compression stockings and socks which may require a medical doctor note to receive reimbursement from your extended health plan.
How long will I need chiropractic care?
The length of time you are under chiropractic care varies among individuals. After the chiropractor completes your physical assessment, your diagnosis and plan of management of your condition will be recommended to you. We will make our recommendations but ultimately the choice is yours! In general, with new injuries you will benefit from a slight increased frequency for the first couple of weeks, but as you start feeling better your frequency will be decreased. It is recommended once you start feeling better that you continue to come every 4-6 weeks to keep your joints and muscles moving properly and pain-free. However, we have some patients that only wish to come in for treatment when they are in pain and this is fine as well. You will never feel any pressure from us!
Will the chiropractor recommend exercises for me?
Along with your treatment plan, your chiropractor will recommend alternatives to care, exercises and changes to your present lifestyle during your visit.
How long is each treatment?
The first visit lasts approximately 45 minutes to one hour. This allows time for the history taking and chiropractic examination. Each subsequent visit lasts approximately 20-30 minutes.
Do neck adjustments cause stroke?
There are reported cases of stroke associated with visits to various health care providers including: medical doctors, physiotherapists, massage therapists, naturopaths and chiropractors. Research and scientific evidence does not establish a cause and effect relationship between chiropractic treatment and the occurrence of stroke rather, recent studies indicate that patients may be consulting one of the health care providers listed previously when they are in the early stages of a stroke. In essence, there is a stroke already in progress. The possibility of such injuries occurring in association with upper cervical adjustment is extremely remote.
What is the Activator Technique?
Activator technique is a specific chiropractic adjusting technique involving a low-force adjusting instrument. Similar to the hands-on traditional chiropractic adjustment, the goal is to restore motion to a misaligned or restricted joint which can reduce pain and stiffness.

Acupuncture

Does it hurt?
No, acupuncture does not hurt. During the treatment you may experience mild tingling or numbness along the area being stimulated.
How does acupuncture work?
Acupuncture involves inserting very fine, sterile, single use needles into different areas of the body to stimulate nerve endings. Stimulation of specific points in the body can assist with pain relief, stress and many other health conditions. The goal is to restore balance in the body. We can also use electro-acupuncture at the clinic which is a new form of acupuncture which involves electrical stimulation of the needles and is very relaxing!
What can acupuncture treat?
Acupuncture has proven to be successful in reducing stress, muscle tension and chronic pain and can encourage the body’s natural healing response.
Does acupuncture complement other therapies?
Yes, acupuncture is a safe, pain-free option which can be used separately or in conjunction with chiropractic care.
Can acupuncture help me quit smoking?
Acupuncture can help ease the cravings associated with quitting smoking. It is best advised to start with a course of acupuncture after you have decided to quit.
Are the needles sterilized?
New, single use, disposable needles are used for each acupuncture treatment. Most treatments require anywhere from 4 – 10 needles to be inserted for a period of 15 – 20 minutes.
Is acupuncture covered by OHIP?
Many private health benefits provide coverage for acupuncture but presently there is no OHIP coverage. Please confirm that contemporary medical acupuncture is covered by your extended health plan if you wish to receive reimbursement from your insurance company.

Massage Therapy

How long does the discolouration for cupping last?

Typically, it will last roughly 24-72 hours but it can last up to a week.

Do any of these treatments hurt?

Some of these treatments may cause some discomfort. I like to try to avoid pain and discomfort whenever possible but I do warn clients that discomfort is possible depending on what is happening within the body. Please let your therapist know if any pain becomes more than uncomfortable.

Are there any conditions or symptoms that make massage unsafe?

Yes, some conditions or symptoms may make massage unsafe. This is why we ask you to fill out a health history form and why we frequently ask if anything on your form has changed. Please be honest and please tell us of any health concerns you have.

How often should I get a massage?

The answer to this questions varies from person to person as each situation is different. Some conditions will require more frequent visits at the beginning of the treatment plan. Others may require less frequent visits. Once a condition has been assessed with the first visit, this question becomes easier to answer. Most times, we suggest returning once every 4-6 weeks to maintain everything treated.

Will I experience muscle soreness after each massage?

Some muscle soreness is common after a massage treatment. It can vary from person to person and typically lasts less than 48 hours. Most people describe the soreness are a post-workout soreness.

Do I need to take my clothes off?

It is not necessary but it does make the treatment smoother and more effective if you remove the clothing covering the area. This will be discussed before each treatment. Please know that I only ask you to remove any layers you are comfortable removing

What can I expect with my first treatment?

Your first treatment consists of an intake interview, Assessment and a treatment. On average, the intake and assessment can take up to 15 minutes which leaves roughly 45 minutes of massage. I will also design a treatment plan while the treatment is happening. At the end of your treatment, I will make any suggestions I think will help resolve your complaints.

Will the therapist keep all my information private?

Yes! Everything that happens in the treatment room is protected by confidentiality laws and regulations making it illegal to share this information.

Do you offer gift certificates?

YES! Please feel free to come in and ask for one.

What forms of payment do you accept?

We currently accept debit, Visa, Mastercard, Gift Certificates, Cash, Cheque and Direct Billing (when applicable) as forms of payment.

I plan to use direct billing to pay for my appointment. Is there anything I need to do to prepare?

I do ask that you always bring an alternative form of payment as sometimes the computers can have errors or sometimes benefit plans change. We also ask that you bring a copy of your card for Therapists reference.

I wish to bring my child in for a massage. How old must they be?

Massage is safe for everyone including babies. Please let us know when booking if the appointment is for a child so we can make the appropriate changes ahead of time. I also ask that you select a time span that you know your child can remain still for. If you are unsure, please feel free to ask our opinion when booking the appointment.

Have another question you would like answered before your treatment?

Please feel free to call the clinic at (519)394-0099 or email StephanieWilliamsRMT@gmail.com